Brief Overview of the Certification C_TCRM20_71 Exam
This certification proves that candidate has the basic knowledge and understanding in the field of SAP Customer Relationship Management. The attainment of certification also verifies that candidate is aware of the features of application consultant profile and can implement his understanding in different projects.
General Information About the C_TCRM20_71 Exam:
- C_TCRM20_71 is the code for this exam.
- This certification tests consists of 80 questions.
- Time allotted to candidates to complete this certification tests is 180 minutes.
- Access to online materials is not allowed when giving this exam.
- The passing score required to clear this certification test is 60% i.e. candidates must answer 48 questions correctly out of a possible 80 questions.
- Candidates can opt for this exam in English, German and Japanese.
- SAP Business Suite is the product group of this certification.
- The difficulty level of this certification test is of Associate level.
- This certification can act as a prerequisite for qualification to CRM Application Professional.
Topic areas to be the tested by the exam:
The topics listed below will be tested in this certification test. The weight age of these topics are between 8% and greater than 12%.
- Describing Business partners, organizational management and product master.
- Describing Customer Relationship Management Billing.
- Understanding of Customer Relationship Management Interface.
- Describing Activity management and transactional processing.
- Describing SAP Customer Relationship Marketing and Sales.
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