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Question No. 1
You should perform which three steps when troubleshooting a Cisco Unified Contact Center Express engine “Java out of memory” crash? (Choose three )
Answer: C, D, E
Question No. 2
In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco Social Miner can be deployed in which location?
Question No. 3
Which action enables a contact center supervisor to access and monitor live data reports for multiple teams?
Question No. 4
What is the maximum number of agents that Cisco Unified Contact Center Express supports when it is deployed with Cisco Unified Communications Manager?
Question No. 5
A preview outbound dialer uses which source and destination resources?
Question No. 6
If you use skills-based routing, where is the agent selection criteria defined?