Cisco 500-052 UCCXD Exam Preparation Material For Best Result

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Question No. 1

You should perform which three steps when troubleshooting a Cisco Unified Contact Center Express engine “Java out of memory” crash? (Choose three )

Answer: C, D, E

Question No. 2

In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco Social Miner can be deployed in which location?

Answer: D

Question No. 3

Which action enables a contact center supervisor to access and monitor live data reports for multiple teams?

Answer: C

Question No. 4

What is the maximum number of agents that Cisco Unified Contact Center Express supports when it is deployed with Cisco Unified Communications Manager?

Answer: A

Question No. 5

A preview outbound dialer uses which source and destination resources?

Answer: B

Question No. 6

If you use skills-based routing, where is the agent selection criteria defined?

Answer: A